Improving Outcomes Through Technology

Computeam provides comprehensive IT Support for schools, aiming to improve educational outcomes through technology. Our Smart Support package combines rapid, reactive assistance from our ITIL-certified service desk, combined with proactive maintenance visits by a dedicated technician who will get to know each school. We employ a cutting-edge remote monitoring and management platform to streamline our services and automate routine support tasks.

What sets this Computeam package apart is that every Smart Support contract includes our strategic planning service , SLA monitoring, and reporting at no extra cost, ensuring continuous IT improvement to enhance processes and align with school development plans.

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What does Computeam offer?

An internet connection will allow access to the wealth of information and resources available on the web, but how can you ensure your staff and students are protected from harmful content? How do you ensure they are using the internet safely and ensure that, in line with KCSIE, you are able to monitor and report on their online activity?

All Computeam Connect managed service contracts come with a powerful and sophisticated signature-based web filter from Securly which provides full visibility into online activity, download or email reports, and receive notifications for flagged content with the most sophisticated AI engine in student safety.

We aim to give educators and department leads the tools they need to use technology effectively to support learning, teaching, and administrative functions. Meanwhile, with cybersecurity an ongoing concern for schools, Smart Support offers staff a deeper understanding of current protection measures to safeguard their school’s digital assets—always looking to improve processes as threats become more sophisticated.

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How do Computeam
provide this service?

The first step includes a visit to your school by a dedicated technician who will provide proactive maintenance and initial network enhancement suggestions.

As well as on-site visits, our automated server and network monitoring systems are integral to the Smart Support service, enabling us to identify and address problems before they make an impact. You'll enjoy unlimited remote and on-site reactive support, ensuring swift issue resolution without the wait when problems do arise.

Our commitment to delivering exceptional IT support services includes providing you with monthly reports on network performance, guiding strategic investments for optimal results, and backup and antivirus checks, which are critical for robust data security and peace of mind.